Last updated: July 27, 2026
You have 30 calendar days from the date your order is delivered to request a return. To be eligible, items must be unused and in their original packaging. If the item arrived with a manufacturing defect or was damaged in transit, we will treat it as a quality issue return and handle it under the same policy—just let us know the details when you initiate the process.
Returns are completely free for you. We provide a prepaid shipping label, and there are no restocking fees of any kind. Simply pack the item securely and attach the label. Once the returned package reaches us at our address in Greenback, Tennessee, we inspect the contents and process the refund within 1-2 business days.
The time it takes for the refund to appear on your statement depends on your bank or payment provider; it usually takes an additional 7-10 business days after we’ve processed it. Refunds are always issued back to the original payment method.