Last updated: July 27, 2026
Welcome to the Pattaagoognnia FAQ section. Below are answers to the questions we hear most often.
Q: How long will it take to get my order?
A: Orders are processed within 1-2 business days. Once shipped, delivery within the United States typically takes 3-5 business days. You will receive a tracking email when your package is on the way.
Q: Do you ship outside the United States?
A: At this time we only ship to addresses within the United States. We hope to expand in the future.
Q: How much does shipping cost?
A: We offer free standard shipping on every order. There is no minimum purchase required.
Q: What is your return policy?
A: You can return items within 30 calendar days of delivery. Items must be unused and in their original packaging. Returns are free, and we provide a prepaid label. Once we receive your return, we process the refund within 1-2 business days. After that, the refund may take an additional 7-10 business days to show up on your original payment method.
Q: The item I received is defective. What should I do?
A: Just contact us and describe the issue. We treat quality-related returns with the same free return process. We’ll get you a label and make sure the situation is resolved.
Q: Where is my refund?
A: After we process your refund, which takes 1-2 business days from the receipt of the return, it can take 7-10 business days for your bank or PayPal to post the funds. If this window has passed and you still don’t see it, reach out and we’ll check the status.
Q: What payment methods do you accept?
A: We accept Visa, MasterCard, and PayPal. Your statement will show a charge from Pattaagoognnia.
Q: How can I reach customer service?
A: You can email info@pattaagoognnia.it.com, call +1 865-548-3657, or use the contact form on our Contact Us page. Our office hours are Monday through Friday, 9:00 AM to 6:00 PM Eastern Time.